Refund Policy

We want you to love your Olba piece. If it isn't right, you can return it.

Returns within 30 days

You can return any item within 30 days of the day it was delivered, for any reason. This is longer than the 14-day cancellation period that UK law gives you for online orders, and doesn't affect it.

Items must be returned unworn, unwashed and in the condition you received them. If an item comes back worn or damaged, we may reduce your refund to reflect that.

How to return

1. Email [CONTACT EMAIL] with your order number and the item you're returning.
2. Post it to the address we send you, using a tracked service. Please keep your proof of postage.

Return postage is paid by you, unless the item is faulty or we sent the wrong item.

Refunds

We'll refund you within 14 days of receiving the item back (or of receiving proof that you've sent it, if that comes first), to the payment method you used. If you return a whole order within 14 days of delivery, we'll also refund the original delivery charge.

Faulty or wrong items

If something arrives faulty, damaged or isn't what you ordered, email us at [CONTACT EMAIL] with a photo. We'll cover the cost of returning it and offer a repair, replacement or refund. This doesn't affect your rights under the Consumer Rights Act 2015.

Handmade pieces

Because every piece is knit by hand, small variations in stitch, size and colour are part of the character of the work and are not considered faults.